Key Issues with Offshore Providers for IT Executive Support Services
Small Businesses Have These Key Issues with Offshore Application Development Service Providers surrounding IT Executive Support Services:
Our experience in providing CTO services to a variety of enterprise clients has revealed numerous complaints about offshore providers. Often, the issues stem not from inadequate technical capabilities, but from the limitations of small tech support companies in terms of resources and communication. Such providers struggle to deliver operationally mature service models and scale their services effectively.
Two of the most common issues clients encounter are pricing and reliability:
Reliability
Finding a reliable service provider is crucial for building a long-term relationship, as they may be required to perform additional services in the future. Lower-priced options often prove to be less reliable for long-term needs.
Pricing
Clients frequently express frustration with hidden hourly fees and inflated billable hours. Competitors may charge reasonable rates, but their focus on maximizing billable hours can lead to inefficiencies and additional costs.
CTO on Demand stands out by offering efficient and cost-effective IT Executive Support Services. Our team of experienced professionals works closely with clients to identify, assess, and address their IT executive support needs, ensuring success and maintaining a competitive edge in their respective industries.